The way the reception took care of us

Problems with Parking, but we were lucky and found place for our car!!!

you have to pay for internet

It is a good looking hotel

The staff- Walid actively bargained with us about the price of a bottle of wine. We knew it was 90 nis, but Walid, who claimed to be the hotel manager, refused to consult the winelist and shouted at us! There was lots of hair in both the bath and the basin when we arrived. The lady at the check in desk, at the door to the breakfast room and the staff in the breakfast room, especially the lady at the bread area were awful and very rude. The hotel has a private beach, but it does not have direct access to the beach. In all fairness, no hotels do and you have to cross the road. Also, there is no mud availably on the beach...you have to buy in the nearby stores, where the prices varied vastly, so shop around. All in all, Israeli hotels are not famed for their finesse, but this hotel's staff are just rude, dishonest and complete amateurs. Added to this, the hotel is very expensive...my advice is, book a 3 star in this area.

great staff & service comfortable and very clean , the breakfast should be better as a five star hotel anyway thank you very much and i will come back with my family next time highly recommended

We stay in hotel one night only and I wish we can stay more and enjoy the Spa.

Well, there is no one to help with luggage...to bring it to the room. And we were the only guests who came at that time. Not good enough English in reception, hard to communicate.

Easy access to Dead Sea from hotel; dinner buffet was pretty good.

On our first night, Friday, there was some kind of hotel party in the lounge - the music was loud, and awful, and kept us awake until it was over at about midnight. Ridiculous. Parking was horribly laid out - too congested and not enough spaces. Shower had barely any pressure and then turned to a trickle mid-way through. Difficulty flushing toilet. Hair dryer settings broken, so only would work on one setting. Took quite some time to get service in the lounge, and staff was far from friendly. Very disappointed in this place.

the heated dead sea water

a very tired and poorly run hotel, i would not recomend this hotel and would not stay there again